Lulu Reinstate Live Chat Support

Last year Lulu chose to withdraw their ‘Live Chat Support’ service and this drew a great deal of criticism from Lulu authors. Recently, Lulu’s forum has been full of much discussion about the poor response times from Lulu support by email.
Well, it appears the penny has finally dropped with Lulu and they have decided to reinstate the Chat Support feature. It is still in development and they are running it in beta at the moment. Here is a snippet from the announcement by Lulu’s Community Architect, Nick Popio.

“You asked for it, and we listened. Our new chat support (beta) is live. We’ve spent the past several months finding a solution that not only responds to your inquiries quickly, but gives you the answers you need.

Beginning today, you’ll find a chat button in the upper right of the Lulu support page. Initially, we’ll offer live support in English from 11 a.m. to 5 p.m. East Coast time Monday through Friday. This ensures that we will cover the period when we see the heaviest volume of support inquiries. Rest assured, we’re working on expanded language and time support.”

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